Privacy Policy
Last updated: July 2026
Optimum Clinics ("we", "our") operates optimumclinics.om and provides medical wellness services in Muscat, Oman. We take the privacy and confidentiality of every visitor and patient seriously - particularly for sensitive health-related enquiries. This policy explains what information we collect, how we use it, and the choices you have.
1. Information we collect
Booking & contact forms: when you request a consultation we collect the details you choose to share - typically your name, phone number, and the services you are interested in. Some forms may also ask for optional details such as age, gender, or your area in Muscat.
Communication: if you contact us on WhatsApp or by phone, we receive the information you share in that conversation.
Usage data: like most websites, we use cookies and similar technologies (including Google Tag Manager, Google Analytics, and Google Ads conversion measurement) to understand how visitors use the site and how our advertising performs. This data is aggregated and does not include the content of your medical enquiries.
2. How we use your information
To contact you - usually on WhatsApp - to arrange the consultation you requested and answer your questions.
To provide and improve our medical and wellness services.
To measure the performance of our website and advertising campaigns.
We do not use your health-related enquiries to build advertising profiles, and we never sell your personal information to anyone.
3. Confidentiality of women's health enquiries
Enquiries submitted through our Women's Wellness booking form are seen only by our female medical and administrative team. They are stored in our secure clinic management system and are never shared outside the clinic.
4. Sharing
We share personal information only with: (a) service providers that help us operate the website and clinic systems (such as secure hosting and analytics providers), under confidentiality obligations; and (b) authorities where the law of Oman requires it. We never sell or rent your personal information.
5. Data security & retention
Your details are transmitted over an encrypted connection (HTTPS) and stored in access-controlled systems. We keep booking information for as long as needed to provide our services and meet legal and medical record-keeping obligations.
6. Cookies & advertising measurement
We use Google Tag Manager and Google Analytics to understand site usage, and Google Ads conversion tracking to know when an advertising click leads to a consultation request. You can block or delete cookies at any time in your browser settings, and you can opt out of personalised advertising at adssettings.google.com.
7. Your choices & rights
You may ask us at any time to access, correct, or delete the personal information we hold about you, or to stop contacting you. Just message us on WhatsApp or email us using the details below.
8. Contact us
Optimum Clinics - Al Qurum City Centre, Muscat, Oman
Phone / WhatsApp: +968 9090 9494
Email: info@optimumclinic.om